Terms of Service

Last updated: July 15, 2026

These Terms of Service ("Terms") are a binding agreement between you and Coolnology Pty Ltd ("we", "us", "our") and govern your use of the AusGrower mobile application and related services (the "Service"). Please read them carefully. By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

You must be at least 18 years old, or the age of majority where you live, and able to form a binding contract to create an account and use the Service. You are responsible for all activity that occurs under your account, including use by anyone you allow to access it.

2. What the Service provides

AusGrower is a gardening companion for people growing food and plants at home in Australia. It provides climate-zone planting calendars, a garden planner, plant and harvest tracking with reminders, weather information and frost and heat alerts, photo-based plant-health checks, and how-to grow guides. The Service is an informational and planning tool only. It does not provide professional horticultural, agronomic, pest-control, veterinary, dietary, medical, or other expert advice, and it is not a substitute for your own judgement or for advice from a qualified professional.

3. Gardening guidance is not a guarantee

Planting calendars, climate-zone information, sowing and harvest windows, weather forecasts and alerts, plant-health suggestions, and other guidance in the Service are general information intended to help you decide. They are based on models, third-party data, and general assumptions, and may be incomplete, approximate, out of date, or wrong. Gardening outcomes depend on many factors outside our control — including your soil, microclimate, watering, seed and plant quality, pests, disease, and the weather.

In particular, weather forecasts and frost, heat, and other alerts are predictions that may be inaccurate, delayed, or unavailable, and must not be relied on as your sole source for protecting plants, property, animals, or people. Plant-health checks from photos are automated estimates that can be wrong or incomplete and are not a diagnosis; confirm anything important with a qualified horticulturist or your local nursery, and always read and follow the label before using any fertiliser, chemical, or treatment.

You are solely responsible for decisions you make in your garden. To the fullest extent permitted by law, we are not responsible for plant loss, crop failure, property damage, or other outcomes arising from your use of, or reliance on, the Service.

4. Your account

You agree to provide accurate information, to keep it up to date, and to keep your login credentials secure. Notify us promptly at info@coolnology.com if you believe your account has been compromised. You are responsible for maintaining the confidentiality of your account. We may change or reclaim a display name that we consider inappropriate, misleading, infringing, or otherwise objectionable.

5. Your garden data

Information you enter — such as your garden location, beds, plantings, journal entries, photos, and reminders — is yours. You grant us the rights necessary to store and process it to operate and provide the Service to you, as described in our Privacy Policy. You are responsible for the information you enter and for keeping your own copies of anything important to you.

6. Your contributions and our licence

If the Service lets you submit content that others may see — for example community posts, comments, reviews, or shared photos ("Contributions") — you retain ownership of your Contributions. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, reproduce, adapt, publish, and display your Contributions in connection with operating and promoting the Service. To the extent permitted by law, you also consent to us and our sublicensees doing acts in relation to your Contributions that would otherwise infringe your moral rights, including editing them and not identifying you as their author. You represent that you own or have the necessary rights to your Contributions and that they do not violate these Terms or any law or third-party right. This licence continues for Contributions that have been shared with others even after you delete your account.

7. Community standards

When you contribute, you agree not to submit content that is unlawful, false or misleading, defamatory, hateful, harassing, threatening, obscene, or that infringes others' intellectual property or privacy, reveals personal information about another person, or is spam or advertising. Contributions should relate to gardening and be made in good faith. We may review, moderate, refuse, edit, or remove content, and may limit or remove access, at our discretion, but we are not obligated to monitor content.

8. Acceptable use

You agree not to: misuse or disrupt the Service or its infrastructure; attempt to gain unauthorised access; probe, scan, or test security; use bots, scrapers, or other automated means to access or collect data; reverse engineer or copy the Service except as permitted by law; harvest data about other users; impersonate any person; or use the Service for any unlawful purpose or in breach of these Terms. We may suspend or terminate access for conduct that violates these Terms.

9. Subscriptions and payments

The Service offers free features and an optional paid subscription ("Pro") that unlocks additional features. Prices are shown in the app before you buy.

Subscriptions are sold and billed through the app store you downloaded the app from (the Apple App Store or Google Play), not directly by us. Payment is charged to your app-store account at confirmation of purchase. Subscriptions renew automatically for the same period unless you turn off auto-renew at least 24 hours before the end of the current period. Your account is charged for renewal within 24 hours before the period ends. You can manage or cancel your subscription, and turn off auto-renew, in your app-store account settings.

Refunds are handled by the app store under its policies; we generally cannot issue refunds for app-store purchases directly. Any free trial automatically converts to a paid subscription unless you cancel before it ends. We may change subscription features or prices; changes to the price of an existing subscription will be handled in accordance with the app store's rules and applicable law. Nothing in this section limits your non-excludable rights under the Australian Consumer Law (see section 15).

10. Mobile application licence and app stores

We grant you a revocable, non-exclusive, non-transferable, limited licence to install and use the app on a device you own or control, for your personal, non-commercial use, in accordance with these Terms and the usage rules of the app store you obtained it from. You must not rent, lease, lend, sell, redistribute, sublicense, or make the app available over a network where it could be used by multiple devices at once, or reverse engineer the app except as permitted by law.

If you obtained the app from the Apple App Store or Google Play (each, an "app store"): (a) these Terms are between you and us only, not with the app store; (b) your use must comply with the app store's terms; (c) the app store has no obligation to provide maintenance or support for the app; (d) the app store is not responsible for addressing any claims relating to the app, except as required by non-excludable law; (e) if a third party claims the app infringes its intellectual-property rights, we (not the app store) are responsible to the extent required by these Terms; and (f) the app store and its affiliates are third-party beneficiaries of these Terms and may enforce them against you. You confirm you are not located in, and will not use the app from, a country or region subject to an applicable government embargo, and that you are not on any applicable restricted-party list.

11. Intellectual property

The Service, including its software, design, text, and the compilation and arrangement of its content, is owned by us or our licensors and is protected by intellectual-property laws. We grant you a limited, personal, non-transferable, revocable licence to use the Service for your own non-commercial purposes, subject to these Terms. Plant, crop, and gardening reference information may be sourced from third-party data providers, each subject to their own terms.

12. Feedback

If you choose to send us ideas, suggestions, or other feedback about the Service, you agree that we may use it for any purpose without any obligation, restriction, or compensation to you.

13. Third-party links and services

The Service may contain links to third-party websites, retailers, and resources. We do not control and are not responsible for third-party sites, their content, products, prices, or transactions, which are subject to their own terms and policies.

14. Accuracy and corrections

The Service may contain typographical errors, inaccuracies, or omissions — including in planting dates, zone boundaries, weather data, plant details, and other information. We may correct any such errors and change or update information at any time without prior notice. We do not warrant that any information in the Service is accurate, complete, or current.

15. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the fullest extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any calendar, forecast, alert, plant-health suggestion, or recommendation is accurate or complete.

16. Consumer guarantees and limitation of liability

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you may have under the Australian Consumer Law or any other law that cannot lawfully be excluded (your "non-excludable rights"). If you are a consumer under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded.

Where our liability for failing to comply with a consumer guarantee can be limited (but not excluded), our liability is limited, at our option, to: for services, re-supplying the services or paying the cost of having them re-supplied; and for goods, replacing or repairing the goods or paying the cost of doing so.

Subject to your non-excludable rights, and to the fullest extent permitted by law: (a) we and our suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, plants, crops, goodwill, or other losses, arising out of or related to your use of (or inability to use) the Service; and (b) our total aggregate liability for any claim relating to the Service will not exceed the greater of the amount you paid us, if any, in the 12 months before the claim, or AUD 100.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your Contributions, your use of the Service, or your breach of these Terms or of any law or third-party right.

18. Suspension and termination

You may stop using the Service and delete your account at any time from Settings. We may suspend or terminate your access at any time, with or without notice, if we believe you have violated these Terms or to protect the Service or its users. Provisions that by their nature should survive termination will survive.

19. Changes to the Service and these Terms

We may change, suspend, or discontinue any part of the Service at any time. We may also update these Terms from time to time. If we make material changes we will update the "Last updated" date and, where appropriate, provide additional notice in the app. Your continued use of the Service after changes take effect means you accept the updated Terms.

20. Governing law and disputes

These Terms are governed by the laws of Tasmania, Australia, without regard to its conflict-of-laws rules. The courts located in Tasmania, Australia will have jurisdiction over any dispute arising out of or relating to these Terms or the Service, except where mandatory law gives you the right to bring proceedings elsewhere. Nothing in these Terms affects mandatory consumer-protection rights you may have where you live.

21. Electronic communications

When you use the Service, contact us, or complete forms, you communicate with us electronically and consent to receive communications from us electronically, including notices, agreements, and disclosures. You agree that electronic communications satisfy any legal requirement that a communication be in writing, to the extent permitted by law.

22. General

These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

23. Contact us

Questions about these Terms? Email info@coolnology.com.